FAQ - General

“My cellity” is your personalized area of our website. Here you will find your details including: personal data, payment data, your cell phone number, usage data (rates, numbers called, account history etc.) and the Download option for updates and new features for your cellity application.

We continuously strive to improve your experience. We therefore welcome any comments and suggestions you may have about our cellity products and will respond to them as quickly as possible. Please use our Contact page to send us your feedback.

You can top up your cellity funds by either of the following:

via My cellity webpage: (www.mycellity.com)

goto My cellity -> My Account -> Top Up -> then select the amount you wish to add with any of the available payments options (currently: UKCash, Moneybookers, ClickandBuy, PayPal, Credit Card, voucher)

via your mobile phone:

Within your cellity application goto Menu -> Account -> Recharge. Here there are many available payment options for you (UKCash, Moneybookers, ClickandBuy, PayPal, Credit Card, voucher). If you select WAP Payment a SMS with a payment link will be sent to you. This will provide you with even more secure payment options!

If you have any problems at all with recharging your account please contact the cellity support team: www.cellity.com/en/service/contact.html

A forum has been created for cellity users to communicate with each other and carry on exchange with our support team and developers. The forum can be accessed by clicking the Community link.

The more cellity friends you have the better! You can then not only use and save together with cellity, but you will also receive cellity Coins for each successful invitation. cellity Coins can be transferred to your cellity account for making calls. Log in first in order to recommend cellity to your friends, click “Recommend to a Friend” to tell others about cellity and start collecting cellity Coins!