FAQ - worldCALL

cellity worldCALL is a service helping you save money while calling international phone numbers. At present worldCALL uses the call-back method, the cellity server will first call you and then your receiver connecting you both as in a normal call.

After the download and installation cellity worldCALL is either in the program, application or game folder of your mobile phone.

In most cases it is started automatically directly after the installation. For later usage you must start cellity worldCALL manually.

Once worldCALL starts after the splash screen, please answer “Allow” or “Yes” to the question “Permit/Allow Internet Connection?”.

You are now in the main menu of cellity worldCALL and can use the different functions of our application here.

If you cannot download worldCALL by GPRS, this is because of incorrect or existing WAP/GPRS profiles on your mobile phone. Many mobile manufacturers and network carrier providers offer a configuration SMS, with which you can easily implement the necessary profiles in your mobile phone.

For help on finding these settings please check the following link or contact your provider:

www.opera.com/products/mobile/docs/connect/

In the main menu of cellity worldCALL please select “More” or “Options”.

Select “New Contact”.

In the input field enter the desired phone number you wish to call. (On some mobile phones you can even add a contact from your mobile phone's contact list or from contacts previously saved in cellity worldCALL).

Start your call by selecting “Call (cellity)”.

You will then be prompted for a name for this contact. Insert a name if you wish for easy identification of this number in future. Now start the call by selecting “Call” in More or Options.

The progress of the connection is now shown to you in your phone's display. As soon as all necessary connections are made the message “Dial Successful” is displayed and you will receive a call from cellity. After accepting this call you will hear the announcement “Please wait while the receiver is connected”.  Once your recipient likewise answers their call from cellity you will be connected to your  world call.

Using this feature of cellity worldCALL you can trigger a conversation from your mobile phone redirecting the call-back to another device. Let's say you are from Italy and are travelling in the USA. You now use your cell phone to tell cellity to connect your hotel room phone wth your mother's phone back home in good old Milan. Why do this? Because this way you avoid expensive roaming charges for your cell phone. The server will then not call back your cell phone, but the device you specified, e.g. the landline phone in the US hotel and when you answer it will call your mom overseas.

In the main menu of cellity worldCALL please select “More” or “Options”.

Select “New remote call”.

Enter the telephone number of the phone you wish to hold the conversion with, instead of your mobile phone. (Either fixedline or mobile phone numbers are possible).

Continue with “More” or “Options” > “Continue”.

Next enter the receiver(s) of your remote call. In the input fields enter the desired phone numbers you wish to call. (On some mobile phones you can even add contacts from your mobile phone's contact list or from contacts previously saved in cellity worldCALL).

Start your call by selecting “Call (cellity)”.

The progress of the connection is now shown to you in your phone's display. As soon as all necessary connections are made the message “Dial Successful” is displayed, you will receive a call from cellity to the phone you indicated you wish to use for your remote call.

You can now see on your mobile phone the option to “End Calls”. This will terminate all participants in the current remote call discussion.

cellity remote call is only available in certain supported countries and only after you have once connected with our system (e.g. by the inquiry of the account balance or when you first make a call with cellity worldCALL).

You can top up your cellity funds by either of the following:

via My cellity webpage:

goto My cellity -> My Account -> Top Up -> then select the amount you wish to add with either the PayPal or Credit card payments options.

via your mobile phone:

Within your cellity application goto Account -> Top up credit
A SMS will now be sent to you with a secure download link. Please exit or minimise your cellity application open the SMS and follow the download link. (This page can be bookmarked for future use.) Ensure the security code is the same as the one given to you by your cellity application, choose the amount you wish to add then press continue.

Now enter your credit card details on the next secure ClickPay page and submit the order.

Yes, you can specify in the options whether your call number will be indicated to your receivers or not. cellity worldCALL cannot use the phone's settings for this feature, so you have to activate these settings again within the application. By default the option is set to show the caller ID.

Yes a GPRS connection is necessary for using cellity worldCALL. The resulting cost is that of the data tariffs (via GPRS) you agreed upon with your mobile phone provider. All cellity products are optimized for minimal data traffic.